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WHAT IS OUR RETURN POLICY?

At Tea J Tea, your satisfaction is our top priority. If you find yourself less than completely satisfied with your order, please do not hesitate to reach out to us. Our dedicated Tea Specialists are at your service and ready to assist you.

Contact Options:

  • Chat: Feel free to engage with us through our convenient chat service.
  • Email: Simply send us an email, and we will respond promptly. Our email is support@teajtea.com.

Business Hours: Our team is available to assist you from Monday through Friday, between 9 am and 5 pm PST.

Order Accuracy: While we take every precaution to ensure the accuracy of your order, we understand that errors can occur. If you discover any mistakes in your order, please inform us, and we will be more than happy to make it right.

At Tea J Tea, your satisfaction and the quality of your tea experience are of paramount importance to us. We are committed to providing exceptional service and ensuring that your tea journey is truly enjoyable.

Address Mistakes

My Order Hasn't Shipped Yet

We get it – mistakes can happen when you shop online. One important thing to keep in mind is your shipping address. Before you hit that final order button and after you get your order confirmation, take a moment to double-check your shipping details. Making sure they're spot on can save you some hassle.

Here's How We Can Help:
If you notice any issues with your shipping info before we've sent out your order, just give us a shout. We'll do our best to make the changes you need without charging you extra.

But Keep This in Mind:
Changing the address might mean your order takes a bit longer to get to you. Our main aim is to make sure it arrives correctly and safely. Thanks for understanding!

At Tea J Tea, we're all about making your shopping experience easy and enjoyable. If you ever run into any problems with your order, don't hesitate to reach out. We're here to help, and your tea happiness is our top priority.

My Package Has Shipped

If your package has already hit the road but needs a change in destination, we can certainly try to help. Here's what you need to know:

Address Redirection Service:
We can make an effort to redirect your package to the correct address. However, please note that there is a fee of $15.95 associated with this service. This fee is imposed by the carrier for the task of rerouting the package.

At Tea J Tea, we're committed to assisting you wherever we can. If you find yourself in a situation where you need to reroute your package, feel free to reach out, and we'll do our best to make the process as smooth as possible. Your satisfaction is our priority, and we're here to assist you.

When We Reach Out

Every now and then, our shipping system might spot a hiccup in an address, like a missing apartment number or something similar. When that happens, here's what you can expect from us:

Address Update Request:
If we come across any address-related issues with your order, we'll send you an email to ask for an update. We want to make sure your order gets to you without a hitch.

Response Time:
We understand that life can get busy, but we'd appreciate it if you could get back to us within 30 days of receiving our email.

Our Regrettable Action:
If we don't hear back from you within that timeframe, we'll regrettably have to cancel your order. But don't worry, we'll also provide you with a refund.

At Tea J Tea, we aim to make your shopping experience as smooth as a sip of your favorite tea. So, if you receive an email from us regarding your address, please take a moment to respond. We're here to help, and we appreciate your cooperation in ensuring that your order reaches you just right.

Returning Accessories

Returning Unopened & Unused Accessories

Returning Unopened & Unused Accessories

We get it – sometimes you change your mind or the accessory just isn't what you expected. Here's what you need to know about returning an accessory that's still in its original, unopened, and unused condition:

Initiate the Return Process:
If you want to return an accessory, please reach out to us within 30 days of your purchase. We'll guide you through the return process.

Return Shipping Label:
Once you've contacted us, we'll provide you with a return shipping label to send the item back to us. It's important to use this label for a smooth return process.

Packaging Matters:
To ensure the safe return of the product, it's best to use the original packaging if you still have it. Securely package the item to prevent any damage during transit.

Inspection and Refund:
Once we receive the returned accessory and confirm that it's still in its unopened and unused state, we'll proceed with initiating a refund. However, please note that we will deduct the return shipping fee from your refund.

At Tea J Tea, we want you to be happy with your purchase. If you change your mind about an accessory and it's still in its original condition, don't hesitate to get in touch. We're here to assist you with the return process and ensure your satisfaction.

Returning Opened Accessories

We understand that sometimes you might open an accessory and realize it's not quite what you were looking for. However, please note that we cannot accept returns for accessories that have been opened or used.

At Tea J Tea, we value the satisfaction of our customers, and we strive to provide accurate product descriptions and high-quality items. We encourage you to carefully consider your purchase before opening an accessory to ensure it meets your needs.

If you have any questions or concerns about an accessory before making your purchase, please feel free to reach out to our team. We're here to assist you and provide any information you may need to make an informed decision.

My Accessory Is Defective

We're sorry to hear that you've encountered a defect in your accessory. Your satisfaction is important to us, and we're here to assist you in resolving this issue. Here's what to do if you believe your accessory is defective:

Contact Us Promptly:
If you discover a defect within 30 days of your purchase, please get in touch with us right away. We're committed to addressing the issue as quickly as possible.

Our Assistance:
Upon contacting us, we will work with you to assess the situation. Depending on the nature of the defect, we may offer replacement parts or suggest alternative accessories that meet your needs.

At Tea J Tea, we strive to provide high-quality products, but occasionally, defects can occur. Rest assured that we're here to help you find a solution and ensure that you have a positive experience with our accessories. Please reach out to our team if you encounter any issues, and we'll do our best to assist you promptly. Your satisfaction is our priority.

Returning Tea and Matcha

We understand that selecting the perfect tea can be a personal journey, and sometimes, what you've chosen may not meet your expectations. We're here to assist you in making your tea experience as delightful as possible. Here's what you need to know about returning tea and matcha:

Contact Us for Support:
If you find that your tea purchase isn't quite what you were looking for, please don't hesitate to reach out to us. Our team of Tea Specialists is here to provide guidance and support. We're passionate about tea and want to help you enjoy it to the fullest. Email: support@teajtea.com

Enhancing Your Tea Experience:
Our primary goal is to assist you in tea preparation and enhance your overall tea experience. We can provide insights, tips, and suggestions to make the most of your tea selection.

Return Guidelines:
If you still wish to proceed with a tea return, please be aware that distinct guidelines apply based on whether the tea is opened or unopened. However, it's important to note that our sample bags of tea are the only exception and cannot be returned.

At Tea J Tea, we're dedicated to ensuring your tea journey is a satisfying one. If you have any questions or concerns about your tea purchase, please reach out to us. Your satisfaction is important to us, and we're here to help you find the perfect tea for your tastes and preferences.

Returning Unopened Tea

If you have unopened tea that you'd like to return, we're here to assist you. We want to ensure your satisfaction with your tea selections. Here's how to initiate a return for unopened tea:

Contact Us Within 30 Days:
Please reach out to us within 30 days from the date of purchase to start the return process. Our team is here to guide you through the steps. Email: support@teajtea.com

Return Shipping Label:
Once you've contacted us, we'll provide you with a return shipping label to send the unopened tea back to us. For a smoother return experience, we recommend using the original packaging in which it was sent.

Secure Packaging:
To prevent any damage during transit, it's essential to securely package the unopened tea.

Refund Process:
Upon receiving the returned product and confirming that it remains unopened and unused, we'll begin the refund process. Please note that the return shipping cost will be deducted from your refund.

At Tea J Tea, we want to ensure that your tea experience meets your expectations. If you have unopened tea you'd like to return or if you have any questions, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to assist you every step of the way.

Returning Opened Tea

We understand that sometimes, even after trying a tea, it may not meet your expectations. Here's how to go about returning opened tea:

Contact Us Within 30 Days:
If you've opened the tea and find it's not what you were looking for, please get in touch with us within 30 days from the date of purchase to begin the return process. We're here to assist you. Email: support@teajtea.com.

Return Shipping Label:
Upon contacting us, we'll provide you with a return shipping label to send the opened tea back to us. To ensure a smooth return process, we recommend using the original packaging if you still have it.

Secure Packaging:
It's crucial to securely package the opened tea to prevent any damage during transit.

Refund Options:
You have two refund options:

  1. Refund to Your Payment Method: You can receive a refund credited back to your original payment method, with a 25% disposal fee deducted.
  2. Tea J Tea LoyalTea Rewards Store Credit: Alternatively, you can opt for store credit in the form of Tea J Tea LoyalTea rewards, with a 15% disposal fee deducted.

At Tea J Tea, we want to make sure you're satisfied with your tea selections. If you have any questions or wish to return opened tea, please don't hesitate to contact us. We're here to assist you and ensure your tea journey is a pleasant one.

For All Returns

At Tea J Tea, we understand that sometimes, even after trying a tea, it may not quite meet your expectations. Here's how you can go about returning opened tea:

Contact Us Within 30 Days:
If you've opened the tea and it doesn't match your preferences, please reach out to us within 30 days from the date of purchase to initiate the return process. Our team is here to assist you throughout the process.

Return Shipping Label:
Upon contacting us, we'll provide you with a return shipping label to send the opened tea back to us. To ensure a secure and hassle-free return process, we recommend using the original packaging if it's available.

Secure Packaging:
Proper packaging is essential to prevent any damage to the opened tea during transit. Please make sure the item is securely packaged.

Refund Options:
You have two options for refunds:

  1. Refund to Your Payment Method: You can choose to receive a refund credited back to your original payment method, with a 25% disposal fee deducted.
  2. Tea J Tea LoyalTea Rewards Store Credit: Alternatively, you have the option to receive store credit in the form of Tea J Tea LoyalTea rewards, with a 15% disposal fee deducted.

At Tea J Tea, we are dedicated to ensuring your satisfaction with your tea selections. If you have any questions or wish to return opened tea, please don't hesitate to contact us. We're here to assist you and ensure your tea journey is a delightful one.

Late or missing refunds (if applicable)

If you're waiting for a refund and it hasn't appeared in your account as expected, here are some steps to follow:

1. Review Your Bank Account:
First, take a moment to review your bank account once more to ensure the refund hasn't been deposited. Sometimes, refunds may not appear immediately.

2. Contact Your Credit Card Company:
If you've checked your bank account and still haven't received your refund, it's a good idea to reach out to your credit card company. There might be a delay before the refund reflects on your credit card statement.

3. Get in Touch with Your Bank:
Refunds often go through a processing period before they are finalized. If you've gone through the previous steps and the refund is still missing, contact your bank for more information on the status of the refund.

We understand that delays in refunds can be frustrating, but we want to assure you that we're here to help. If you have any concerns or need further assistance regarding a late or missing refund, please don't hesitate to reach out to us. We're committed to ensuring that your refund is processed as quickly as possible.