Cancellation policy

At Tea J Tea, we strive to provide our customers flexibility and convenience. We understand that plans can change, and we are committed to ensuring a smooth and transparent cancellation process. This Purchase Options Cancellation Policy outlines the terms and conditions of canceling your orders, including one-time purchases, tea and pastry pairings, and subscription boxes.

1. One-Time Purchases

  • Cancellation Before Shipment: You may cancel your one-time purchase order within 24 hours of placing the order. To cancel, please contact our customer service team at support@teajtea.com or 1-253-293-5323. If your order has not been shipped, we will process the cancellation and issue a full refund.
  • Cancellation After Shipment: Once your order has been shipped, we are unable to cancel the order. However, you may return the product after receiving it, subject to our Return Policy.

2. Tea and Pastry Pairings

  • Cancellation Before Shipment: If you have purchased a tea and pastry pairing, you may cancel your order within 24 hours of purchase. Please contact our customer service team to initiate the cancellation.
  • Cancellation After Shipment: Due to the perishable nature of the pastries, we cannot accept cancellations or returns once the order has been shipped.

3. Subscription Boxes

  • Cancellation Before First Shipment: If you wish to cancel your subscription before your first box has shipped, please do so at least 5 days before the scheduled shipment date (the 15th of each month). Contact our customer service team to cancel your subscription.
  • Cancellation After First Shipment: You may cancel your subscription any time after the first shipment. However, you must cancel at least 5 days before the next shipment date to avoid being charged for the next box. Cancellations made less than 5 days before the shipment date will take effect in the following month.

4. Refunds

  • Refunds for canceled orders or subscriptions will be processed to the original form of payment within 5-7 business days.
  • Please note that shipping costs are non-refundable for shipped orders.

5. Contact Us

For any questions related to cancellations or to initiate a cancellation, please contact us at:

Email: support@teajtea.com
Phone: 1-253-293-5323
Address: PO Box 58982, Renton, Washington 98058, United States